Detailed Description

Perform tasks such as, but not limited to, the following:

Scripting for automated builds of Server, Virtual Desktop and workstation Images/environments. (Operating Systems, OS Hardening, Applications and Security Tools)
Creation and regression testing of Server, Virtual Desktop and Workstation Images hosted in the Cloud
Working with Local Support and Global Endpoint Management to maintain and troubleshoot build/deployment code/images, including automated patch management (deployment, reporting, troubleshooting).
Work closely with Regional IT and project teams to gather requirements, review architecture and perform testing, debugging or software troubleshooting on managed Windows images and environment.
Deployment, management and support for Virtual Desktop environments (such as Amazon Workspaces, Citrix, Microsoft Remote Desktop Services and Azure Virtual Desktop).
MFA Integration Support
Participate in creating and maintaining operating procedures, metrics reports and cost Governance.
Explore opportunities for continuous improvement to improve operational quality and efficiency. (ie. Automation of tasks by packaging or scripting.)

Knowledge/Skills/Competencies

Basic understanding of Cloud Computing concepts such as VPCs, Directory Services, Identity and Access management, networking (subnets, natting, etc).
Good knowledge of scripting tools (examples include. Powershell, Python, BASH, Ansible, Terraform, etc.)
Familiarity with Cloud Deployment Concepts such as the use of CI/CD Pipelines, service principals
Previous Operational experience in Microsoft Azure, Amazon Web Services, Google Cloud
Previous experience with endpoint management concepts (such as deployment, imaging, packaging, patching, testing, support, etc.) would be a plus
Very Good knowledge of Windows Active Directory and the Windows Operating system
Good knowledge of Linux Operating Systems (AIX would be a plus)
Previous experience with Virtual Desktops Management would be considered a plus (Citrix, AWS Workspaces, MS Virtual Desktop)
Previous Experience and Understanding of ITIL practices and framework would be a plus.
Ability to manage workload effectively and efficiently and establish priorities.
Strong organizational skills and ability to prioritize, escalate, and communicate issues.
Ability to work independently with minimal guidance with attention to detail and follow-up.
Excellent oral and written communication skills
Strong customer service orientation