Customer Centricity

• Understand customers’ overall Business and IT priorities and success measures to build cloud applications including DevOps processes, AI and Low code opportunities.
• Acts as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.
• Help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and setting up environments.
• Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities.
• Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.

Business Impact

• Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
• Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging subject matter expertise and use internal microsoft processes for escalations to support and engineering.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Technical Leadership

• Learns new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development. Stay current with the latest DevOps/GitHub capabilities and practices, cloud application patterns and be a practitioner of one or more enterprise languages .Net, Java, JavaScript/Node.js, Python, etc. And related frameworks.  
• Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.
• Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.
• Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the technical community while educate customers on Azure platform