What you will do:

•Customer face role: Acting as a Solution Integrator consultant as our customers' Single Point of Contact (SPOC).
•Perform Installations, deploy on On-Premises and other Hyperscale’s environments, troubleshoot and handle Customer Service Requests.
•Log and track customer-reported tickets.
•Rarely support customer’s products in on-call rotation based on work instructions.
•Collaborating closely with the developers and customer project managers to improve the process efficiency and the performance of software and system landscapes.
 

The skills you bring:

•Agile mindset and ability to work in an agile development team.
•Customer-oriented approach, translating their need to the development team.
•Proven track record working with customers globally and geographically distributed teams.
•Experience in Security Domain and industry standards in Telecom Networks/IoT/ICT Security
•Basic knowledge in working with Linux distribution (Ubuntu, SLES …etc.) and Cloud Native core design principles (Docker containers, microservices, Kubernetes platform)
•Experience to work with scripting (nice to know Python, Shell, Ansible)
•Knowledge about Linux KVM virtualization and managing virtual machines.
•Debugging and troubleshooting experience. 
•Self-organizing working alone, independently. 
•Support tickets handling. 
•Available to work 24/7, means in different time zones.
•PKI knowledge (Public Key Infrastructure ) Certificate authority hierarchy exp.    
•Experience in OCP 4. (RedHat Container Platform) and VMWare Tanzu, etc. 
•Experience to work in the Security Domain and industry standards in Telecom. Networks/IoT/ICT Security
•Basic understanding using REST API.
•Basic knowledge about helm and helm-based deployment. 
•BSc/MSc degree in IT or related field/degree or equivalent practical experience
•Willingness to travel