nttdata | 30 days ago | Hyderabad

Preferred Experience:

Solid understanding of cloud computing, networking, and storage principles with focus on either Azure or AWS
Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms
Exposure to container deployments and container orchestration tools
Basic experience with OS patching and ability to troubleshoot server issues
Strong scripting skills. Experience in IaC and automated deployments using Azure/AWS pipelines or Terraform is a plus
Able to work on On-Call rotations and provide shift hours support at L2 level
Able to work independently in a project scenario and do POCs
Experience in updating KB articles, Problem Management articles, and SOPs/Run-books
Passion for delivering timely and outstanding customer service
Able to Help Level 1 staff in support
Great written and oral communication skills with internal and external customers

Basic Qualifications:

5+ years of overall operational experience
4+ years of Azure/AWS experience
3+ years of experience working in a diverse cloud support environment in a 24*7 production support model
1+ years DevOps/scripting/APIs experience

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Job description