In this role, you will:

• Provide end user support, as part of a 24x7 rota, for our observability tools, namely AppDynamics, Splunk & DataDog and for our wider WPB development community
• Support the full system engineering life cycle, including requirements analysis, design, development, integration, test, documentation, implementation following defined best practices and operational workflows for both on-premises and AWS infrastructure.
• As an expert in Splunk, AppDynamics and Cloud make sure to question current solutions and always think about ways to improve our codebase
• Edit and maintain configuration files associated to the supporting tooling.
• Drive and own your infra mentality, upskillng yourself & those around you where needed and using data to drive decisions
• Drive deliveries forwards whilst ensuring effective partnering between colleagues and stakeholders
• Create and maintain documentation for the various services and processes we support.
• Ensure good governance, timely/accurate reporting and management of epics, stories & risks
• Setup and/or manage multiple work streams depending on their size and complexity
• Play a crucial part of a predominantly virtual team of Infra DevOps engineers.
• Perform code (peer) reviews for other team members. Use it as an opportunity to encourage good practices in the team.
• Our team is always open to new ideas! Try to find ways to improve our day to day work with new automations or tools of your invention.

Requirements

To be successful in this role, you should meet the following requirements:

• Comfortable working in a multi-cultured/global environment.
• Have experience supporting and building services in the public cloud (ideally AWS)
• Experience of deploying infrastructure as code via Terraform
• In-depth understanding of version control software via the likes of GitHub
• Scripting experience (Python / Bash etc.)
• Knowledge of Splunk, AppDynamics & DataDog from an administrative perspective
• Software deployment experience by way of continuous integration/continuous delivery (CICD) Pipelines
• Proven problem solver who can work on their own or inclusively taking ownership when required. Able to take a hands on/off view when managing problems.
• An ability to translate technical details into easily understood and consumable data/reports.
• Have an automation/change mentality and strive for constant improvements via automated processes
• Have a keen interest in the latest technology and an eagerness to learn