Where you will make an impact 

• Provisioning, managing, scaling, and monitoring SaaS applications hosted in AWS cloud.
• Maintaining 99.95% or higher uptime SLA by advocating for SaaS operations best practices and analysing proposed changes to minimize risk.
• Identifying root causes for outages and implementing solutions so incidents don’t repeat.
• Participate in problem resolution, trouble ticketing, and service requests
• Automating repeatable tasks, with CI/CD tooling, which result in reduction of manual labor and errors.
• Creating self-service tools that our customers (internal/external) could use to remove dependency and reduce time to resolution.
• Continuously optimize AWS resources to reduce cloud spend.
• Help product teams make correct architectural and other technical decisions
• Create and review CI/CD code using best practices 
• Our applications run 24X7 – this role participates in an on-call rotation 

What will you bring 

• 2+ years of experience with Linux systems administration.
• 2+ years hands-on operational experience with Amazon Web Services (AWS)
• Experience with relational database (PostgreSQL preferred).
• Working knowledge of AWS platform and services – specifically, RDS, ECS, EC2, and Lambda
• Scripting/automation or software engineering experience – Python experience preferred
• Exceptional problem-solving of information technology systems
• Experience with DevOps tools - Ansible/Terraform/Jenkins/etc.
• Experience configuring and monitoring SaaS/cloud-based applications and infrastructure, and optimizing performance.
• Experience with ticketing systems like ServiceNow, Jira, or Remedy. 

The successful candidate will understand how to operate in a high-availability, 24x7 environment and think critically about engineering solutions with an eye towards scale-out.  We solve problems for hundreds or thousands of endpoints, not a handful!