Key Responsibilities:

• Design and implement the architecture for interconnecting multiple IT applications, ensuring seamless integration and efficient data exchange.
• Collaborate with stakeholders to align technical solutions with business objectives.
• Leverage knowledge of the MEDALLIA product/platform to enhance customer experience and operational efficiency.
• Integrate applications with the MEDALLIA platform, ensuring smooth functionality and optimal performance.
• Demonstrate proficiency in middleware technologies such as Snowflake, SnapLogic, and similar tools to facilitate effective system integration and data management.
• Ensure 30-50% time zone overlap with EST, maintaining effective communication with both local and global teams.
• Lead presentations to technical and non-technical stakeholders to convey progress and technical solutions clearly.
• Apply Agile methodologies to implement projects, ensuring timely delivery and alignment with business goals.
• Utilize Azure DevOps tools for continuous integration and delivery, ensuring project efficiency and optimized workflows.
• Work closely with DevOps teams to automate deployment processes and improve development cycles.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.

Knowledge & Experience:

• Proven Experience: Significant experience in IT application architecture and system integration, with a strong understanding of complex IT environments.
• MEDALLIA Product/Platform Knowledge: Familiarity with the MEDALLIA platform or similar customer experience management platforms is a major plus.
• Middleware Technologies: Expertise in middleware technologies such as Snowflake, SnapLogic, and other similar tools for seamless system integration.
• Agile Methodologies: Hands-on experience with Agile Scale frameworks, driving projects with cross-functional teams in an Agile environment.
• Azure DevOps: Knowledge of the Azure DevOps framework, including CI/CD pipelines, version control, and automating software delivery processes.
• Project Management: Proven ability to manage global teams and projects independently, ensuring effective execution and delivery of complex systems.

Core Competencies:

• Technical Expertise: Strong architectural knowledge and experience in system integration and application design.
• Middleware and Integration: Proficiency in integrating diverse IT applications and platforms using advanced middleware technologies.
• Agile Leadership: Proven experience in leading teams using Agile methodologies to deliver projects successfully and on time.
• Communication Skills: Excellent verbal and written communication skills with the ability to present complex technical concepts to both technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills to address complex technical challenges and develop innovative solutions.
  • Collaboration: Ability to collaborate with global teams across different time zones, fostering a cohesive and productive working environment.