Sr. CRE (5+)
thalesgroup | 9 days ago | Noida

Essential Functions / Key Areas of Responsibility

Service support CRE:

  • Manage Incidents/Service requests within SLA, tracking SLA

and taking actions in case of deviation.

  • Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
    • Response time (MTTA)
    • Resolution time (MTTR)
  • Working on an heterogeneous ecosystem and be able to support customer on different technical areas
    • Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes…)
    • Mobile Application and Mobile SDK
    • Monitoring tools (Datadog, Splunk, Pagerduty, …).
    • Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark…)
    • Security and Cryptography (Certificates, Mutual authentication, KMS, HSM…)
    • Scripting (Bash, Python, Java…)

  

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