Position Summary: 

Support engineers to support the lower environment in 16X5 shift.. Ideal candidate is with strong Java experience who knows Data Technologies and monitoring tolls mentioned below with AWS exp. Expecting 6-7 resources to be strong in the category and rest ETL and cloud specific

• Minimum of 4 to 8+ years of related experience.
• Bachelor’s degree in computer science or related technical field required; master’s preferred and/or equivalent experience.
• Expertise in supporting technologies such as Java, Web and Application servers, Message Queuing, ETL (Snowflake, DataStage, Informatica, Talend, Jenkins), databases both on premise and Cloud (AWS).
• Must have a deep understanding of Java application architecture and hands-on experience with application troubleshooting.
• knowledge of troubleshooting, automation at all software layers (e.g., UI, services, APIs, databases, etc.)
• Basic working knowledge of Unix, Windows, ability to navigate the Unix servers and analyze the logs, basic Unix / Windows commands handling.
• Basic working knowledge of executing DB (DML & DDL) scripts and sending outputs whenever required.
• working experience in DevOps and CI/CD Related Technologies (Jenkins, maven, bit bucket, SonarQube, nexus)
• Good to have scripting knowledge (any programming language) and thrive to learn, eager to automate with the available tools at the organization.
• Good to have prior experience in alerting and event monitoring models and technologies such as SNOW, Dynatrace and Splunk
• Sound knowledge in support for core AWS cloud services (Knowledge in Lambda, ECS, glue services, dockers, container, cloud watch)
• Has a growth demeanor, including thinking creatively to produce creative solutions when tools do not work, partnering and working hands-on to provide solutions (automation thorough available tools) and optimally working on multiple work streams in a fast-paced environment.
• Be able to clearly articulate complex technical concepts in a way that is easily understood by recipients of multiple backgrounds.
• Effective communicator who can be the technical spokesperson in broader architecture and technology discussions.
• Ability to work on multiple concurrent initiatives.
• Experience dealing with cross-functional teams.
• Exceptional collaborator.

Leadership Competencies for this level include

• Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
• Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
• Communication: Articulates information clearly and presents information effectively and confidently when working with others.
• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
• Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in managing and supporting MacBook devices within an enterprise environment.
• Strong proficiency in macOS, including configuration, troubleshooting, and scripting.
• In-depth knowledge of Microsoft Intune and its application to macOS device management.
• Proficiency in administering JAMF Pro for macOS device management.
• Familiarity with cybersecurity best practices for macOS devices.
• Excellent problem-solving and communication skills.
  • Certifications in macOS, Microsoft Intune, and JAMF are a plus.