WHAT YOU WILL DO

•    Create and maintain automation leveraging tools such as MSGraph/REST API, PowerApps, Power Automate, PowerShell, ServiceNow, and RPA-based tools.
•    Maintain Office 365 automation processes and improve capabilities for existing Office 365 and ServiceNow-based automation.
•    Integrate Azure AD with automation workflows to automate user provisioning, access management, and identity lifecycle processes.
•    Develop and deploy RPA/Automation solutions to automate repetitive tasks across various platforms and applications.
•    Create and maintain end-user automation by integrating with Office 365, ServiceNow, etc., to facilitate data exchange and enhance automation capabilities.
•    Utilize GitHub for version control and collaboration on automation scripts and configurations.
•    Develop custom applications and solutions using PowerApps to automate business processes and enhance user interaction.
•    Collaborate closely with cross-functional teams to understand automation requirements and translate them into technical solutions.
•    Ensure compliance with organizational policies, security standards, and regulatory requirements in automation solutions.
•    Monitor, troubleshoot, and optimize automated processes to ensure reliability, efficiency, and scalability.
•    Provide training and support to end-users and stakeholders on automation tools, processes, and best practices.
•    Document automation workflows, procedures, and configurations for knowledge sharing and continuous improvement.
•    Configure and manage other Office 365 tools and technologies like Entra, Intune, Viva, Teams, & Licensing.
•    Create and maintain comprehensive documentation such as High-Level Design (HLD) and Low-Level Design (LLD) of system and application configurations and changes.

WHO YOU ARE

•    Candidates applying for this position should have at least 4-5 years of experience in developing and supporting Office 365, ServiceNow, RPA, and PowerShell-based automation.
•    Experience in designing, developing, and implementing automation solutions using ServiceNow Orchestration, Office 365 (PowerApps/Power Automate), Windows 11, and other Microsoft technologies to enhance end-user productivity and streamline operational processes.
•    Comprehensive knowledge of cloud technology, Office 365, and scripting languages like PowerShell, Python, MS Graph, ServiceNow API, PowerApps, and Power Automate.
•    Thorough understanding of modern DevOps practices and toolsets such as GitHub, Azure DevOps, and ServiceNow.
•    Ability to work independently and collaboratively in a fast-paced environment.
•    Strong communication and presentation skills, coupled with excellent problem-solving abilities.
•    Solid understanding of quality standards, legislation, ITIL, and best practices.
•    Capacity to adapt and prioritize tasks effectively, proficient in gathering and assimilating information.
•    Familiarity with industry standards, available technologies, and best practices in security and systems.
•    Strong problem-solving skills and attention to detail.
•    Proven ability to manage multiple priorities and deadlines.
•    Degree in a computer-related field or equivalent work experience.