In this role, you will:

• Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services.
• They deliver lasting, preventative improvements that cross the development/operation team divides.
• They coordinate our response to service impacting incidents
• Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort
• Applying their expertise and experience to assist with architecting the next generation of services
• Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required
• Representing ITID “outwards” to manage quality of service delivered.
• Understand & analyze changes in technology & process across the Group / regions that would impact development & support of builds & tools.
• Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions.
• Communicate project updates / progress, action plans / issues on timely basis.
• Organize & lead meetings with regional teams for development or support of deliverables.
• Escalation Management 
• Proactively identify problem situations and resolve to give maximum customer satisfaction.

Requirements

To be successful in this role, you should meet the following requirements:

• Good communication skills to collaborate with Global and regional stakeholders
• Strong fundamentals in distributed systems and networking
• Experience programming in at least one of the following languages: Bash scripting, Python, Java Script, Java etc.
• Experience programing in APIs.
• Experience on DevOps tools like – Puppet, Ansible, Tanium, Git etc.
• Experience in monitoring solutions (Patrol, Truesight, BHOM, AppDynamics, Opensource tools) to create best-of-breed production monitoring, incident detection and response solutions.
• Develop and maintain tools used in problem investigation and remediation.
• DevOps – We build it / We support it.  Participation in regular follow-the-sun on call rotas to ensure adequate out of hours cover for the services.
  • Participate in the design and engineering of auto-healing solutions.