Primary Responsibilities: 

• Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America.   
• Primary point of contact LOB assigned domain.
• Enable Production management processes in non-production environment to provide environment stability
• Execute robust service readiness.
• Facilitate standard toolset adoption for all services in the domain.
• Works as a L2 expert to support the Problem management, Risk management and Change management , CI/CD enablement pipeline for SRE function identified. 
• Has Overall accountability of non-production stability for his area/domain  
• Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements. 
• Partners with SRE enablement and works as SRE eventually to identify the key areas and provides the SRE recommendation from UAT to PERF and PROD for key business transactions supported.  
• Knowledge of technologies like OSE, Kubernetes, APIGEE, Platform services, DataPower, Google cloud, AWS, CI/CD pipeline, ITIL and Service Management  
• Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency, and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies. 
• Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity. 
• Ability to conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts, and drive service improvements to prevent repeat of an incident .
• Provide the expertise support to L1 technical recovery center on the P1/P2 incidents assigned for  Apigee, DataPower and AWS, legacy tech stacks other applications assigned as need may be and join the triaging call to provide the direction and take it to resolution. 
• Create PMR for P1/P2 incidents and close on the actions.  
• Identify the risks, classify them in the non-production estate and work with the peers , team members , create Service Improvement plans and drive them to closure. 
• Create Operational readiness documents for major initiatives and provide handover to production team in a seamless manner. 
• Work with SRE team to create a proactive analysis of UAT and PERF view before handing over to production management. 
• Accountable for end-to-end service health of NAM Core space 
• Overall accountable for patching , changes, infra changes, certificates and other KTLO activities in his domain assigned.
• Overall accountability of the monitoring and its usage by its stakeholders. Work with the monitoring team for setup and overall accountability.  
• Represent DevOps team in various digital forums and facilitate generate of reports and presentations.  
• Be proficient in various technologies of OSE, Apigee, AWS and other new age technologies. 
• Adopt automation laid down by Production management automation and AIOps. 
• Support and achieve successful internal audits.

Qualifications:

• 6-10 years development or production support experience with North America Consumer applications.   Experience or familiarity Cloud Technology is a plus. 
• Solid ITIL Foundation understanding. 
• Engineering Background in system admin, development, DevOps, or equivalent field, preferably with experience in Distributed Consumer applications.   
• Experience/ familiarity with automation technologies, advanced analytics, and predictive modelling. 
• Ability to develop and manage relationships at all levels. 
• Experience with databases i.e., Oracle, MSSQL, MongoDB, Teradata, DB2 
• Experience in programming in one of the following languages UNIX shell scripting, Java, etc. 
• Competent with cloud concepts i.e., API, web services and microservices  
  • Strong analytical, algorithmic, and critical thinking skills