Skills and Competencies

• Working knowledge and hands on experience in three or more of the following technology areas: Intune, Autopilot, Patch Management / Vulnerability Remediation, Application Packaging, Windows Update for Business etc. 
• Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers. 
• Patch management expertise using Windows Update for business/ Auto Patch or any third-party SaaS product like Qualys Patch management.   

Preferred Skills:

• Strong understanding and experience in Vulnerability remediation using various tools.  
• Expertise on compliance policies related to windows desktop environments. 
• Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required. 
• Automation skills - PowerShell, Python are preferred. Other programming languages are a plus.

Education Qualification and Certifications:

• Bachelor’s degree in computer science or equivalent area of study. 
• Industry certifications in relevant areas is a plus.
• ITIL Certification is highly preferred.
• Minimum 4 years’ experience in IT industry in relevant area.

Responsibilities

• Support the day-to-day business operations for Windows: (HW and Software/ /Autopilot, Intune/ M365/ Mobility) as well as creation of associated operating documentation. 
• Vulnerability remediation/Patch management/Software deployment operations.
• Follows standard ITIL processes and procedures related to Incident, Change, Problem Management.  
• Work with Security team to ensure system configurations are compliant with security policies and controls standards. 
• Ability to deal with ambiguity and drive clarity and actions 
• Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical) 
• Analyse metrics, logs, and system alarms to troubleshoot issues and perform preventative maintenance.
• Facilitate major incidents/ outage restoration calls to access application impact, notify the business, and restore system issues. 
• Effectively and independently take on and manage tasks / work inside multiple projects simultaneously. 
• Ensure availability  outside standard working hours to foster collaboration with offshore partners.