Technical Specialist-Cloud & Infra Engg (NM+)
Extensive experience in Production Supportwithin environments that utilize Linux and Unixservers. My primary responsibilities involve ensuring the smooth operation of production systems, troubleshooting incidents, and maintaining system uptime. I work closely with teams to manage and resolve critical incidents, leveraging various tools and methodologies to ensure timely resolutions and minimal impact on business operations.
In my role, I utilize a variety of tools, including Splunkfor monitoring and log analysis, PuTTY for SSH access to Linux/Unix systems, and WinSCP for secure file transfers. Additionally, I work with MOVEit and GoAnywhere to manage secure file transfers and automate workflows. I also use Snow for asset management, ensuring that all software and hardware are tracked and compliant.
A significant portion of my work involves Major Incident Management, where I respond to and resolve critical production issues swiftly. I work alongside cross-functional teams to troubleshoot, identify root causes, and implement solutions. I ensure that major incidents are documented properly, with clear action steps and follow-up for continual improvement.
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