WHAT YOU BRING

• Bachelor / Master's degree or equivalent in Computer Science, Engineering or Business Information Technology
• Minimum of 3-5 years of experience in IT service management, with a focus on problem management or a related role.
• Proven track record in managing and resolving complex IT problems and incidents.
• Proficiency in ITIL or other IT service management frameworks and tools.
• Professional certifications such as ITIL will be preferred
• Experience with ITSM tools (e.g., ServiceNow) is advantageous.
• Open, friendly, creative personality with service-oriented professional can-do attitude, strong intercultural skills with proven agility and flexibility and a high sense of responsibility
• Highly responsive, takes pride in always-on accessibility and thrives in a fast-paced environment
• Ability to handle multiple tasks and deliver highest quality work under time constraints and in complex environments with little or no guidance
• Out-of-the-box thinking and willingness to make the impossible possible
• Superior team player with high-quality standards, cloud mindset, challenging the status quo, getting things done, continuously striving to improve our cloud services & processes and defining metrics and KPIs to measure our levels of reliability and performance
• Highly flexible and able to change course quickly
• Experience working in datacenter, cloud, and network environments
• Prior experience working as a problem manager and proficiency in ITIL or other IT service management frameworks and tools
• Fluency both written and spoken in English