Responsibilities/

• Design, implement, and maintain comprehensive observability solutions to track the health and performance of our systems. 
• Analyze observability data to identify potential issues and proactively troubleshoot problems before they impact users. 
• Develop and implement alerts and notifications for critical events to ensure timely intervention. 
• Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. 
• Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. 

• Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. 
• Work with development teams to ensure that new features and code changes do not introduce performance regressions. 

• Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. 
• Identify performance trends and anomalies that may indicate potential issues or areas for improvement. 
• Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. 
• Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. 

• Identify and implement cost-effective solutions to improve the efficiency of our IT operations reducing TOIL
• Design and implement automated deployment and rollback procedures to mitigate risks associated with software updates. 
• Monitor the performance of new releases and address any issues that arise promptly. 

• Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. 
• Document incident responses and communicate lessons learned to enhance our incident handling processes. 

Requirements

• Proficient in application observability, Splunk OpenTelemetry preferred.
• Ability to build and maintain a system and culture that supports and implements SLOs.
• Experienced in AWS - everything from IAM, Lambda, Cloudfront, RDS SQL Server and PostgreSQL.
• Comfortable with Terraform, Cloudformation
• Familiar with Docker & Kubernetes.
• Experienced in one or more programming languages, such as Python or .NET c#.
• Familiar with CI/CD pipelines such as Azure DevOps, GitHub Actions or Gitlab.
• Knowing how an app should be designed and built for the cloud.
• Strong sense of ownership, urgency, and drive.
• Familiarity working in an agile environment.
• Maintain relationships with other disciplines and stakeholders.
• Ability to review architecture design to ensure high availability and solid disaster recovery principles.  
• Participate in on-call rotation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• 5-10 years of experience as a Site Reliability Engineer or equivalent in a similar role. 
• Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. 
• Expertise in Windows & Linux systems administration, including managing servers, operating systems, and network configurations. 
• Strong scripting and automation skills, preferably with experience in Bash, Python, PowerShell, or similar languages. 
• Familiarity with AWS. 
• Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. 
• Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. 
• Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. 
• A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment.