Position Responsibilities:

• Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issues

• Solve technical, operational and quality issues that cannot be resolved by the customer

• Assess system failures and develops solutions for continued safe operation of aircraft

• Design and/or provide analysis of interim and final engineering solutions to return airplanes to revenue service

• Conduct root cause analysis and develop dispositions for nonconformance's

• Analyze reported problems for potential safety issues

• Develop solutions utilizing sound engineering logic, experience, and published data

• Collaborate with other support groups to develop solutions

• Communicates with customers if additional information is needed or roadblocks arise

• Perform review of the requests and determine the best avenue for resolution. Review outgoing messages for quality

• Correspond confidently with Operators through Boeing's Communication platform for customers/ E-mail/ IM/ Telephone

• Act as point of contact for incoming calls and Customer Service Requests

• This position allows telecommuting. The selected candidate may be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Full Time recognized Bachelor of Engineering or Technology (4 years) OR equivalent

• 10-12 years related engineering experience

• The position requires flexibility to work a nonstandard schedule, which may include working on holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment

• The ability to communicate effectively in English, verbally and in writing