To be successful in this role, you should have below skills:

• Bachelor’s degree in a relevant field.

• Proven experience in solution design and documentation within enterprise messaging environments.

• Strong knowledge of Microsoft Azure, Office 365, Exchange Online, and Exchange On-Prem.

• Expertise in Proofpoint PoD and PPS, Mimecast, and Google Workspace administration.

• Proficiency in programming and scripting for automation and reporting.

• Experience with MS Entra Connect, including hybrid identity management and directory sync.

• Familiarity with RBAC models in Azure and M365 Admin Center.

• Hands-on experience with Microsoft Security & Compliance Center and M365 Defender Suite (Defender for Office 365, Endpoint, Identity, and Cloud Apps).

• Experience with DevOps tools and methodologies, including CI/CD, version control (e.g., Git), and infrastructure automation.

• Working knowledge of ITIL framework in a service operations context.

• Experience with Confluence and Jira for documentation and agile delivery.

Some other highly valued skills may include below:

• Certifications in M365 Services

• Experience with Teams, SharePoint Online, and broader M365 suite.

• Strong understanding of risk and controls, change and transformation, and strategic thinking in a digital enterprise.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. Official notification