Automation & Scripting:

·         Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize operational workflows, deployments, and system configuration.

Middleware & Application Debugging:

·         Monitor, debug, and maintain platform i.e. IIS / Apache to ensure stable application operations and uptime.

·         Support production migrations to cloud/ virtual machines to enhance system performance and reliability.

Production Support & Incident Management:

·         Manage and resolve incidents on IIS / Apache, and database components, focusing on areas such as long-running queries and server performance.

·         Perform root cause analysis (RCA) and implement corrective actions to prevent future occurrences.

·         Handle MQ troubleshooting and performance issue/failures.

·         Lead deployments and manage certificate renewals, ensuring seamless deployments and minimizing downtime.

Monitoring & Alerting:

·         Set up and manage Dynatrace alerts, analyze performance during incidents, create and maintain dashboards to provide real-time insights.

·         Exposure building custom dashboards in Grafana for production system visibility.

Capacity Planning:

·         Analyze current and projected application capacity to ensure adequate resources are provisioned.

·         Plan for capacity upgrades and scaling strategies to meet future demand.

Log Management & Analysis:

·         Exposure to ELK/OpenSearch for log analysis, dashboarding and troubleshooting, enabling faster root cause identification and resolution.

File Transfer as a Service:

·         Manage and support secure, reliable file transfer solutions across production systems.

Documentation & Process Management:

·         Skilled in documenting processes, incident reports, and application configurations for reference and compliance.

·         Strong attention to detail to maintain accurate and up-to-date KeDB.

Exposure to Cloud & Containerization Knowledge:

·         Provide high-level support and guidance on cloud architecture, Kubernetes, and containerized environments, enhancing system scalability and modernization.

Exposure to DevOps & CI/CD Knowledge:

·         Familiarity with DevOps practices and tools (e.g., Jenkins) for automated deployments and configuration management.

·         Understanding of CI/CD pipelines and version control to manage application releases and updates.