Responsibilities:

• Drive the development and maintenance of our insurance workbench application on the Salesforce platform, leveraging your expertise to design and integrate relevant modules, customizations, and configurations that optimize workflows and data management.
• Manage and resolve support requests, issues, and escalations from end-users.
• Diagnose and solve technical issues related to Salesforce applications.
• Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules.
• Experience in application support, including triaging incidents and assisting support teams in resolving issues.
• Proven experience in optimizing the Salesforce platform for performance, security, and audit.

• Experience in understanding and implementing Salesforce AI capabilities will be an added advantage.

• Perform administrative tasks such as user account maintenance, reports, dashboards, and workflows.
• Configure Salesforce settings for users, roles, security, profiles, and workflow rules.
• Assist in training new users and enhancing the Salesforce skill set across the organization.
• Communicate regularly with the Salesforce user base regarding new features, enhancements, and changes.
• Update, maintain, and create customized reports for different departments and management.
• Ensure data integrity and perform data imports/exports as needed.
• Work with management to identify new opportunities to leverage Salesforce for additional business processes.
• Document system configurations, processes, and procedures.
• Test Salesforce updates and new releases to ensure smooth implementation.
• Provide feedback and suggestions for system improvements.
• Implement and champion best practices in automated software testing, including Test-Driven Development (TDD) and the use of tools like Selenium. Ensure all developments are thoroughly tested, reliable, and maintainable.
• Build and lead the automated software testing chapter for the insurance workbench suite.
• Lead the development of APIs to facilitate data exchange and connectivity with external systems and partners.
• Champion a product-led Agile approach to development, applying design thinking principles to create intuitive user experiences (UX) and customer experiences (CX) within the workbench application.
• Drive continuous improvement initiatives, staying ahead of emerging technologies and industry trends, and adapting to changing product requirements.