Key Responsibilities:

● Define research strategy, design, and execute research studies effectively

● Provide user research expertise and execution across products in a cross-functional environment.

● Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas

● Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing

● Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration

● Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities

● Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals

● Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes

● Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements

● Use research insights to inform product strategy and uncover new opportunities based on user needs.

● Advocate for research findings in a compelling way that inspires action across teams.

● Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation.

● Partner with empowered product teams to prioritize and identify key research topics.

● Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies.

● Create regular summary dashboards to share key research findings and insights with management teams.

● Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing.

● Respond to ad hoc requests for metrics to guide design and product decisions.

● Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis.

● Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX.

Key Qualifications:

● 5-8 years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success.

● Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation.

● Deeply skilled in user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.

● Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth.

● Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards.

● Proficient in using research insights to advocate for a customer-focused and product-driven mindset.

● Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.

● Exceptional communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization.

● Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products.

● Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems.

● Humble, curious, and learning-forward, embracing an iterative approach to research that favors action, learning, and adaptation.

● Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred.