What You’ll Be Doing:

• Deploy and utilize the full suite of Ansys Technical Support Toolset, including AI-driven platforms like Ansys Innovation Space and AnsysGPT, to resolve customer engineering challenges.
• Provide technical post-sales support, ensuring customers receive fast, accurate, and relevant solutions to their simulation and integration questions.
• Develop subject matter expertise in Ansys simulation products and applications, staying ahead of industry trends and emerging technologies.
• Create, update, and share technical content for your focus area to empower both customers and internal colleagues with up-to-date information.
• Design, develop, and deploy end-to-end AI solutions, with a focus on leveraging Large Language Models (LLMs) to enhance customer support.
• Conduct testing, debugging, and performance optimization of AI applications, ensuring reliability and scalability for customer-facing tools.
• File defect reports, verify software fixes, and participate in field testing of new product releases to ensure customer requirements are met.
• Collaborate with Sales and Marketing teams to provide expert-level support and insights as needed.
• Promote the use of AI-based technologies to boost engineering support capabilities and customer satisfaction.

The Impact You Will Have:

• Empower customers to maximize the value of Ansys products through expert technical support and guidance.
• Accelerate resolution times and elevate customer satisfaction by harnessing the capabilities of AI-powered support platforms.
• Enable seamless integration of simulation tools into customers’ design workflows, driving greater adoption and business growth.
• Shape the evolution of Ansys products by channeling customer feedback and submitting suggestions for product improvements.
• Advance the organization’s AI initiatives by deploying innovative solutions that enhance engineering support services.
• Contribute to a collaborative, knowledge-sharing team culture that fosters continuous learning and professional development.
• Support strategic initiatives across business functions, amplifying Synopsys’ reputation for technical excellence and customer focus.

What You’ll Need:

• BE/BTech in Mechanical/Aerospace Engineering, BS or MS in Computer Science, Engineering, or related field.
• Proficiency in logical problem-solving and analytical thinking for complex technical challenges.
• Strong interpersonal and communication skills; fluency in written and spoken English.
• Organizational and time management skills, with a sense of urgency and accountability.
• Ability to work independently and collaboratively in diverse team environments.
• Experience with relevant Ansys software or other commercial CAE, CAD, EDA, PLM packages preferred.
• Background in foundational AI models and hands-on experience with Large Language Models (LLMs) is a significant plus.
• Knowledge of machine learning, deep learning, and experience developing solutions using Python is advantageous.
  • Willingness to travel domestically up to 10% of the time.