Work you’ll do

• Focus on delivering world-class customer service to our customers.

• Interface with customers, clients and vendors as required.

• Follow the direction of immediate supervisors or managers to implement new processes.

• Maintain the Dashboard specific to ODC based on the day-to-day requirement.

• Religiously work with ODC IT team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.

• ServiceNow ticket monitoring and resolution.

• Regular compliance checks and remediation.

• Configuring ODC endpoints and work on onboarding and offboarding activities.

• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.

• Work as a project coordinator for all ODC activities.

• Advance skills with MS Excel & MS PowerPoint.

• Basic knowledge of Windows Scripting & GPO’s.

• Help CXO IT - ODC IT team in documenting the ODC specific process.

• Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,

• Help CXO-ODC IT team build audit readiness checklists.

• Help follow up with multiple stakeholders using ODC operational shared mailbox and day-to-day activities.

• Working with different stakeholders and processing the ODC related invoices.

• Occasional overtime required to meet project milestones and deadlines

• ODC asset management and tracking.

• Vulnerability management and remediation.

• Work with immediate supervisor understand and assist on ODC transactional issues

• Help follow up with CX- EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers

• Help follow up with all stakeholders for all ODC related transactional activities.

• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.

• Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.

• Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.

The team

CXO team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CX-EUS team to provide world class customer service. This team takes care of managing the ODC’s.

Qualifications

Required:

• B. Tech, BE & Engineering Graduates or equivalent

• Strong Technical troubleshooting knowledge on Windows11, Thin client, IOT, Linux

• Basic Windows Scripting, GPO’s, Vulnerability, Security, Microsoft Office (Outlook, Word, Excel, Power Point) and knowledge on Networking & SharePoint will be an advantage.

Preferred:

• ITIL – Certification

• Microsoft MCITP – Certification

• Basic knowledge of overall network/systems security

• Certified Qualys VMDR