What you get to do in this role:

• Act as the primary technical lead across large-scale ServiceNow programs, rallying diverse matrixed teams through strong consulting skills
• Lead workshops to define, re-engineer, and optimise enterprise processes across current and future state, while maximising value of Generative AI, Workflow Data Fabric, and Platform solutions on ServiceNow
• Architect scalable, sustainable solutions and present strategic technical and business concepts effectively to varied stakeholders
• Develop detailed user stories, test strategies, and comprehensive solution design documents and customer hand-over deliverables
• Lead configuration and development of Generative AI, AI Agents, complex automation workflows, and integrations
• Ensure delivery quality and consistency through technical leadership, oversight and partner alignment
• Lead pre-sales engagements through solutioning, strategic thought leadership, impactful presentations, creative scoping, and accurate effort estimation activities
• Contribute innovation, best practices, and thought leadership across global CEG and product communities
• Mentor and guide colleagues, customers, and partners in technical excellence and platform best practices

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 8 years of hands-on experience in configuring and developing on the ServiceNow platform, covering advanced capabilities such as Now Assist, Agentic use cases, Virtual Agent, AI Search, and integrations