Key Responsibilities

Core Responsibilities

•    Application Maintenance: 
•    Manage the lifecycle of the SaaS/Cloud Hosted/On-prem application as per agreed SOPs
•    Ensure application performance, reliability, and availability
•    Integration and deployment of SaaS application for the organization
•    Developing and maintaining scripts to automate routine operational tasks; Implement Infrastructure as Code (IaC) practices
•    Coordinate and execute software releases – validation of releases and integrations

•    Technical support
•    Collaborating with development teams to fix bugs and implement solutions
•    Providing technical support and troubleshooting assistance to resolve customer issues
•    Developing user guides, FAQs, and knowledge base articles to assist customers.

•    Incident management
•    Respond and manage critical issues and escalations
•    Participate in major incidents
•    Assist in root cause analysis
•    Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

•    Governance
•    Prepare and provide MIS reporting as requested 
•    Participate in audits showcasing the operational processes
•    Ensure upkeep of SLAs for vulnerability management

Skills and Experience

• DevOps tools and technologies, Infrastructure as a Code, CI/CD pipelines setup.
• Azure services (Azure Pipes, App Services, Functions, Azure Storage, etc.).
• Development, and consumption of RESTful APIs. Good knowledge on API security best practices (OAuth, JWT, etc.).
• Integrating cloud-based applications with on-premises systems.
• Understanding of networking concepts, including VPNs, firewalls, and load balancers.
• Knowledge of middleware and integration platforms
• Good experience with Agile/Scrum methodologies.
• Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Experience with version control systems (e.g., Git).
• Good knowledge on ITSM practices