HRS Learning & Talent Support Services Analyst – Deloitte Support Services India Private Limited

Do you enjoy learning administration? Then this may be the perfect opportunity for you!

In the HRS Learning & Talent Support Services Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives.

Work you’ll do

As a part of this team, you will be responsible for:

• Adding courses and classes to the Deloitte Learning Management System;

• Processing of all adhoc reports;

• Monitoring classes course enrolment;

• Processing approvals and cancellations;

• Monitor close classes and ensure post course evaluations and feedback are processed;

• Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately

• Where applicable managing internal cost recharges;

• Process Faculty Invites as required;

• Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;

• Ensure compliance with appropriate Data Protection legislation at all times;

• Contribute to wider projects and initiatives in the Practice Support Services as required;

• Working within Service Level and Operational Level Agreements;

• Administration of other Learning Support Services processes as required;

• Liaison with other Practice Support Services teams as appropriate;

Key skills required

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure

• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.

• Enthusiastic and eager to learn new technologies

• Committed to working with their team to maintain a positive team spirit

• Good listener with a calm manner, and the ability to ask effective questions

• Able to communicate in writing at all levels, displaying good email etiquette

• Excellent customer service skills and a good telephone manner

• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets

• Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry

• Must demonstrate a methodical, analytical and clear approach to problems;

• Is able to act with urgency when necessary;

• Is open, receptive and adaptable to change;

• Demonstrates integrity and a can do attitude;

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM

The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

• Graduate degree

• 2-3 years of work relevant experience in learning administration

• Proficient in the use of Microsoft Office package applications