In this role you will:

• Analyze incident and change data to identify patterns, root causes, and systemic risks.
• Define and track service health metrics (MTTR, failure rates, change success, etc.).
• Partner with product and support teams to implement reliability improvements.
• Accountability for the control and compliance of the engineering process. 
• Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain.
• Build and maintain dashboards and reporting to support visibility and accountability.
• Support automation and tooling initiatives to reduce toil and improve response times.
• Contribute to readiness assessments for releases and major infrastructure events.
• Collaborate across global teams to ensure service resilience is embedded in ways of working

To be successful in this role you should meet the following requirements:

• Platform Reliability & Operations
• Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments.
• Incident Management & Problem Resolution
• Lead incident response, blameless postmortems, and drive root cause analysis (RCA)
• Security & Compliance
• Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit.
• SRE Best Practices & Reliability Engineering
• Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs).
• Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles.
• Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker,
• Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process
• Infrastructure as Code (Terraform, Cloud Formation)
• ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts:
• SLI/SLO/SLA Error budgets