Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.

1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions

2. Ensure all tasks are done in a timely manner with Accuracy and Completeness

3. Delegate the work, track the work, manage the resources with regards to coping with the workload

4. Perform the quality checks on the tasks before they are submitted to the client

5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client well informed in case of delays

6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a frequent basis, share knowledge, tips and best practice

7. Support the AM with SLA management

8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for primary activities and other tasks if required

9. Ownership and accountability towards process and assigned task

10.   Time Management - Effective utilization of working hours with proper prioritization of work

11.   Contribution and Involvement in Firm/Team initiatives

12.   Continues collaboration effort towards common business goal

13.   Act as a mentor / process trainer / subject matter expert

14.   Be the first point of escalation for any client issues / concerns

15.   Support the AM with metric reporting and dashboard preparing

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

• Graduate/MBA/Post-Graduate

•4-6 years of relevant experience in a Learning/Backend Operations environment