Your key responsibilities

• AWS Cloud Platform Support and Administration
  • Provide day-to-day support and administration for AWS cloud environments, ensuring high availability and performance of applications and services.
  • Troubleshoot and resolve issues related to AWS-hosted applications and infrastructure, minimizing downtime and impact on users.
  • Act as a technical escalation point for application developers and support teams encountering complex AWS-related problems.
  • Monitor AWS services for health, performance, and security compliance
• AWS Services Deployment and Management
  • Design, build, and deploy scalable and secure AWS services based on business requirements and cloud best practices.
  • Manage AWS infrastructure components including EC2 instances, S3 buckets, RDS databases, Lambda functions, VPCs, and networking configurations.
  • Automate deployment and management processes using Infrastructure as Code (IaC) techniques to improve consistency and reduce manual effort.
• Infrastructure as Code and Automation
  • Develop, maintain, and optimize AWS CloudFormation templates to provision and update cloud infrastructure reliably.
  • Write and maintain AWS Lambda functions to automate operational tasks, integrate services, and enhance system capabilities.
  • Collaborate with development, operations, and security teams to integrate automation tools within the CI/CD pipeline and overall AWS ecosystem.
• Incident and Maintenance Management
  • Monitor and respond promptly to maintenance notifications and service advisories from AWS to prepare for and mitigate potential disruptions.
  • Coordinate with AWS support and internal teams to address escalations quickly and effectively.
  • Document and communicate operational processes, incidents, and resolutions to relevant stakeholders for continuous improvement.
• Problem Management:
  • Collaborate closely with application (App) development teams to identify, diagnose, and resolve operational problems impacting the platform or applications.
  • Act as a bridge between platform operations and development teams to ensure timely root cause analysis and implement permanent fixes.
  • Collaboration and Continuous Improvement
  • Work closely with application developers, DevOps, and IT teams to provide guidance, support, and best practices for AWS usage.
  • Participate in cloud architecture reviews and recommend improvements to optimize cost, performance, and security.
  • Stay updated with the latest AWS services, features, and industry trends to continuously enhance cloud platform capabilities.

Skills and attributes for success

• AWS Cloud Practitioner Certification (mandatory); AWS Solutions Architect Certification preferred.
• Minimum of 3 years hands-on experience administering and supporting AWS cloud platforms; 5 years preferred.
• Strong experience with AWS services including EC2, S3, RDS, Lambda, CloudFormation, CloudWatch, and IAM.
• Proficiency in scripting and automation using AWS Lambda (Python, NodeJS) and CloudFormation.
• Exposure to DevSecOps CI/CD pipeline implementation using GitHub Actions.
• Excellent problem-solving skills with the ability collaborating with application teams, ability to handle escalations and troubleshoot complex cloud issues.
• Experience in incident management, response to AWS maintenance notifications, and stakeholder communication.
• Proficiency in observability tools, SRE practices, and automation to enhance system reliability and reduce manual toil.
• Strong collaboration and communication skills to work effectively across teams