DevOps Support Engineers at LotusFlare guarantee the quality of the software solutions produced by LotusFlare by monitoring, responding to incidents and testing and quality checking.

With shared accountability and code ownership, DevOps Support Engineers take on-call responsibilities and incident management work.

Through these activities, LoutsFlare developers write code that better fits into their applications and infrastructure, helping them proactively deepen the reliability of services being deployed. DevOps Support Engineers will test the functionality of the code to bring out every flaw and to improve on the underperformance of every standalone feature. This role is always on the lookout for opportunities to improve any and every feature to bring customer satisfaction.

Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world. Our team comprises engineers with varying levels of experience and backgrounds, from new grads to industry veterans. Relevant industry experience is important (Site Reliability Engineer (SRE), Systems Engineer, Software Engineer, DevOps Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator, or similar role), but ultimately less so than your demonstrated abilities and attitude.

Job Responsibilities:

• Monitoring backend services (cloud-based infrastructure)
• Supporting, troubleshooting, and investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc)
• Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools)
• Creating new features for automating troubleshooting and investigation process
• Creating new tools to improve the support process
• Drafting reports and summarizing information after investigations and incidents

Job Requirements:

• At least 1 year of work experience with similar responsibilities
• Strong knowledge and practical experience in working with the Linux(Ubuntu) command-line/administration
• Understanding of network protocols and troubleshooting (TCP/IP, UDP)
• Strong scripting skills (Bash, Python)
• Critical thinking and problem solving
• Understanding of containerization (Docker, container)
• Experience with troubleshooting API driven services
• Experience with Kubernetes
• Experience with Git
• Background in release management processes
• English — Professional written and verbal skills