Technical Support Engineer (NM+)
hpe
|
9 days ago
|
Bangalore
What you’ll do:
- Own and resolve customer-reported issues with a relentless focus on remarkable customer experience.
- Lead critical escalations, communicate effectively with stakeholders, and drive solutions to closure.
- Collaborate with product and escalation teams to tackle complex challenges.
- Contribute to knowledge sharing, continuous improvement, and mentoring initiatives.
What you need to bring:
- Strong communication and presentation skills—you’ll be the voice customers trust.
- Logical troubleshooting for high-impact network problems.
- Solid understanding of:
- Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
- IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
- 802.11x standards, POE, Multi chassis architectures
- Data Center protocols (EVPN, VxLAN, BGP, OSPF)
- Self-learner mindset with appetite for continuous development.
Good-to-Have Skills:
· Scripting (Python, Shell)
· Experience with Cloud Solutions
· Certifications like JNCIE, CCIE, or cloud/wireless technologies
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