In this role, you will:

• Support the review all mandatory Major Incident Group (MIG) Plan content and confirm approved by respective Chairs on an annual basis (every 12 calendar months).
• Review all mandatory IMT Plan content and confirm (New IMT requirements)
• Review and update MIG membership, contact details and distribution groups every 6 months, including potentials for information barriers
• Suppor the review of MIM activity quality, invocation/near miss reporting and MI generation
• Test the mandatory MIG invocation processes out of hours every 6 months (twice in a year) across the Group, unless completed as part of a live incident and the MIG Chair approves this covers a test
• Support the connect between incident response teams and Operational Resilience products, such as BSO Dashboard and third party vulnerabilities.
• Coordinate logistics for incident bridges, ensuring the right stakeholders are engaged promptly.
• Provie real-time action tracking and ensur clear ownership of tasks during live incidents, supported by tooling.
• Act as a central point of contact during live incidents, engaging relevant technology major incident teams and cyber teams as required.

To be successful you will:

• Bachelor's degree in business administration, risk management, or related field.
• At least 2 years of experience in incident management or related discipline.
• Prior experience in an operational, technology, or incident response role (e.g. Security operations, Business Continuity, Technology incident response).
• Strong written and verbal communication skills.
• Excellent organisational and time management skills; comfortable with multi-tasking in high-pressure environments and multiple timezones.
• Proficiency with collaboration tools (MS teams, Zoom, ServiceNow, Jira, or equivalents).
• Strong attention to detail and accuracy in documenting actions and decisions.
• Awareness of global footprint and cultrural ways of working across multiple regions.
• Understanding of incident management frameworks (e.g. ITIL, ISO22301, NIST, or similar).