Senior AI Engineer

Key Responsibilities • Architect and develop AI-driven IVR and conversational systems using Python • Build NLP models for text classification and clustering to support intent detection and call routing • Perform data analysis using SQL • Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases • Lead development of agentic AI workflows for multi-step customer interactions • Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management • Partner with IVR platform, speech engineering, and product teams • Mentor offshore and junior AI engineers